| ||Fast Focus|
It’s a widely held notion that technology in the
insurance brokerage industry is behind the times.
Our industry has surprisingly few options for automating our
When you focus your technology on your customers, you can
change entire models of doing business.
Pointing in the Wrong Direction
Here’s what’s wrong with
today’s agency technology. Banking changed while we were
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If we are to grow our agencies and keep pace with the rest
of the world, we can no longer sit back and accept automation
as defined 40 years ago. The agency management system vendors
need our direction, insight and experience—not just at a
detailed level but to define the overall direction of
automation in our industry.
Agency systems that are built with the customer at the
center more accurately reflect how we do business. The direct
beneficiaries will be our customers. As history has
demonstrated, this is always the right direction.
Gagnon is The Council’s director of strategic
technology and president of Tiebeam Partners.